Terms & Conditions
Terms & Conditions
1. SCHEDULE
Number of Sessions.
One-on-One Lessons and Group Classes under the standard annual course fee covers 36 sessions per year (or 9 sessions per term) and may include rehearsal(s) and concert(s). Please refer to our website for dates. If you are also interested in extra sessions to keep the flow going – like holiday lessons or music workshops – just let us know.
a. The Start
Placement. Unless you’re our continuing student, placement of students who have had previous lessons elsewhere will be dependent on a short interview / discussion with parents/students and/or review of past work done and/or audition. A place in the schedule may be offered only after this.
Enrolment Priority. A student’s place in the schedule is awarded on a first-come-first-served basis, confirmed via full payment of fees. Due to limited places, priority is given to enrolments confirmed by full payment of annual fees. In respect of those who have made payment, messages from prospective students stating the intention to enrol but not confirmed via full payment of fees does not guarantee a reserved place in the schedule.
b. Continuity
Likewise, on-going reservation of your place in the schedule for the next period (for example, term or year) is confirmed through full payment of fees for the new period paid for. Text or email messages from students stating the intent to continue may not necessarily mean the place is reserved. Please do not turn up for lessons without paying as tutors will not be conducting lessons for students with outstanding fees.
Drop-Off and Pickup.
As a matter of safety, students should be dropped off no earlier than 5 minutes before their session and picked up no later than 5 minutes after. Passion Music Limited and its tutors may not be in a position to look after children before and after the lesson, and it is understood that parents/caregivers take responsibility in this area.
2. EXPECTATIONS
Students are expected to be committed to: (i) regular attendance to maintain continuity, (ii) regular practice to ensure steady progress, and (iii) participation in performances. Students in group classes should engage in regular practice to keep with the general pace of the group.
3. LEARNING MATERIAL
The cost of books and other learning material is not included in your tuition fees. You will usually be advised what the amount of this is before the first day of class. This is typically between $20 – $30 per course enrolled for. Should there be any other costs as things progress, you will be advised when the time comes. If a particular book is not in stock, it will need to be paid for upon order. In any case, learning material will be passed to students only when – not before – it has been paid for. Requests to photocopy, for example, ABRSM material will not be entertained.
4. BYO INSTRUMENT
Except those coming to us for piano or unless otherwise arranged, you will need to provide your own instrument. If you don’t have a suitable one, please email us for help and advice before purchasing or hiring. Students should aim to have their own instrument as soon as possible. As they advance along in their musical journey, it is important to develop a familiarity with their own instrument.
5. BEYOND LESSONS
Aside from lessons, students are encouraged to be involved in concert performances, competitions, examinations, mock exams, workshops, and/or camps. These are a great part of our programme; they give students something to work toward and build confidence in them.
6. STUDENT AFFAIRS DEPARTMENT
If you have any concerns regarding the progress of your child, please email us. Our Student Affairs Department is here to help, and will see to them on your behalf. Any questions regarding tutors, exams, concerts, and other matters can be directed here.
7. COMMUNICATIONS
a) Email.
The official and preferred means of communication is in writing via email; this helps all parties remember exactly what was communicated. Phone calls are great if it’s urgent, and a quick email can follow if needed.
b) Mobile Messaging.
For real time messaging across the board to all students, we use WhatsApp, the cross-platform mobile messaging app. If you would like to be included in real time messaging with us, please:
i) add our company mobile number as a “Contact” on your smartphone: 022 310 4540, and
ii) download WhatsApp for free to your smartphone via PlayStore, and to your laptop via www.whatsapp.com.
8. MAKE-UPS AND REFUNDS
There will be no make-ups for sessions missed by students. However, if a tutor is unable to conduct a class, a relief tutor or make-up session will be arranged. Please email us if you cannot make it for your lesson so that we can give tutors enough notice. For one-on-one students, however, if you let us know weeks (or months in advance, if possible) about your vacation or school camp and such, we can give the tutor a heads up and try to get the tutor to agree to do make-ups for lessons missed. In any case, all fees paid are non-refundable except by reason of death or terminal illness.
9. PROMOTIONS
We may forward you information about our promotions, specials and discounts by email or text message. If you do not wish to receive this, just reply “unsubscribe” to opt out of the opportunity.
10. TUITION FEES
To facilitate the smooth operation of matters, both the enrolment fee and tuition fees for lessons must be prepaid before a student’s enrolment for a slot in the schedule is confirmed. A confirmation email with details will be sent out within 1-2 business days after payment is received.
There’s a wide range of tuition fee packages available and huge flexibility in payment options to suit different ones.
A. Early Bird Specials.
Early Bird Specials close
(a) as soon as the same slot in the schedule is filled by another paid enrolment, or
(b) by the Early Bird deadline for that period – whichever first. Check our website for early bird deadlines for each period.
B. Regular Fees.
Regular fee rates kick in the day after the early bird deadline.
Payment Instructions
Just email us the tuition package you are enroling for and we will send you an invoice with payment instructions for internet banking.
Please do NOT pass any payments to tutors as they are not authorised to receive payments. Our operations are centralised, so all payments should be made directly to Passion Music Limited. We are not responsible for any monies passed through tutors.
11. JOINING
A. Enrolment Fee
There’s a one-time Enrolment Fee of $50 per student per course. Discounts (if any) will be announced on the Home page from time to time.
- Validity
Your enrolment is valid for 90 days from date of payment. This gives you the flexibility of enrolling first to take advantage of the current discount (if any) and decide within the next quarter of the year which course/programme to take. However, it’s best to decide before the Early Bird Tuition Fee Deadline for that period to enjoy those discounts as well.
- Waiver/Discount
There is a waiver if the same student enrols for additional courses at the same time. And if enrolling at a later time, the one-time Enrolment Fee for additional courses is just $20 per course.
- Family Members
Immediate family members of a current – not former – student also get to enjoy this rate of $20 per student per course. “Immediate family” includes dad, mom, daughter, son, sister and/or brother (not cousins, in-laws, nor outlaws and others).
B. Rejoin Fee.
Because we understand that there are seasons – like summer – when students may not be taking lessons on a regular basis, we have an allowance for students to take a hiatus from lessons for up to 90 days. If, however, a student has been away for more than 3 months and less than 12 months, there is a Rejoin Fee of $10.00. Beyond one year, the student would have been taken off the current student base and will need to enrol again as a new student with the full enrolment fee of $50.
Enrolment and Rejoin Fees are strictly non-refundable. They are also not transferable from one student to another.
12. RELEASE
Upon enrolment, it is agreed that photos or videos of students (if any) may be used for current or future promotional purposes and there will be no monies or consideration or reimbursement for this. Any exceptions to this must be given in writing at the time of enrolment.
13. TUTORS
Passion Music Limited is registered with the Police Vetting Service for checks on tutors who work in collaboration with us. While we make efforts to have on board only tutors who have been vetted, we take no responsibility over anything untoward that might occur. If you have any concerns regarding a particular tutor, please let us know immediately.
14. INTEGRITY
As a matter of integrity, students/players are expected not to take private lessons with the tutor or the tutor’s immediate family for a period of 365 days from terminating sessions with Passion Music Limited.
15. TERMS AND CONDITIONS
From time to time, we make changes to our information, policies and procedures in an effort to improve our products and services. We reserve the right to update our Terms and Conditions accordingly, and encourage you to review this page periodically for the latest policies and procedures at Passion Music. By enrolling with Passion Music Limited, parents/caregivers and students/players agree to the above terms and conditions.